How can we help you?

Your go-to hub for some quick fire answers to our most frequently asked questions. Can't find what you're looking for? Please contact us.

Orders.

Please accept my apologies for the late delivery. While we try our best to get stores and drivers to deliver as fast as possible, sometimes we struggle to deliver within the 60 minutes we promise. 

Please accept our apologies for the delay. We are able to cancel your order as long as the order is still busy being prepared by the store and has not been invoiced / collected by the driver. If the order has been invoiced and or collected by the driver, we will not be able to cancel and we will need to initiate the returns process. As per our returns policy, all products need to be returned in the same condition as received, and there may be a reverse logistics fee deducted. Please review our returns policy for more details.

I am extremely sorry for the mix up with your order. We will organise to get the right order delivered to you ASAP as well as to collect the wrong order at the same time. Once again, please accept our apologies for the mistake. 

Sorry for the inconvenience, the driver had mistakenly marked your order as delivered before completing the delivery. The driver is on his way and will be with you shortly.

Please can you let us know the correct location for delivery? If the location is nearby, the driver can be routed to you now. However, if the location is in a different area / hub, we may need to cancel our order and you would need to update the address and replace the order. This is because the order would come from a different store and also our drivers are locked to certain areas / hubs based on these stores. 

If the address is very similar - i.e. street number wrong and it is 2 houses down, then this is feasible. However, if the location is very different, we would need to cancel your order and have client replace order with correct address details.

Yes. We have added additional statuses for you to track the progress of your order, and once the driver collects the order. As soon as the driver has picked up the order, you will be able to track your delivery in real time. You will also be able to contact the BOTTLES customer service team directly for any order queries. Please note, not all drivers are able to be tracked. I did not receive my order Thanks for reaching out and we are very sorry for the inconvenience. We are investigating your issue now and will contact you shortly. 

Thanks for reaching out and we are very sorry for the inconvenience. Please can you send us pictures of the damaged goods so we can investigate and take this up with our store partner in your area? 

I am extremely sorry for the mistake made by the bottle store while packing your order. It is unacceptable and we will raise it with their management to ensure this does not happen anymore. In the meantime we would like to rectify this mistake. Please can you let us know when it would be a convenient time for us to deliver the missing items? Once again, please accept our apologies for the mistake. 

Account Settings.

You can reset your password from the app. Please click on forgot password and I forgot my password follow the prompts to reset your password. If you are still having issues, please contact our call centre and we will help resolve this for you.

From the app, click on the main menu in the top left and click on profile. From here you can view and update you account information, as well as to delete your account if you need to.

All your order receipts are emailed directly to your email address you signed up with. We will be releasing a new version of the app in September which will include an Order History tab on the main menu to view past and live orders. 

From the app, click on the main menu in the top left and click on profile. From here you can view and update you account information, as well as to delete your account if you need to Can I use my app account details to log in? 

Payment.

You can update your card details in 2 ways: 1) By clicking on the main menu and then on payments, you can remove , edit or add a new card. 2) You can also do this as part of the ordering process. Once you have confirmed your address and cart, you can edit / remove or add a new card before placing the order. 

At present, we only allow for one active acrd at a time. With are working on allowing multiple cards and payments methods and should hopefully launch this soon. What forms of payment does BOTTLES plus accept? BOTTLES is a cashless delivery service. You only need to create your account on the app and register your credit / debit card once off. 

Pricing.

The minimum order on BOTTLES is R50. 

Your first delivery is free. After that, our delivery fees range between R39 and R49. 

Promo.

Promo codes offer you a discount on your order. You can enter a promo code from the main menu or from the cart screen by clicking on promo codes and entering the code you received. Promo codes are valid for 1 day and may only be redeemed once , unless stated otherwise.

We serve most of Johannesburg, Cape Town, Durban, Pretoria and Bloemfontein. Please download the app and set your location in order to see whether we cover your area. For a full list of areas please check the full list.

General.

BOTTLES strives to get your favourite drinks delivered cold and within 60 minutes of placing your order. Delivery times are subject to BOTTLES Retail Partner Network, and other variables such as time of day and traffic conditions.

Unfortunately, we do not offer collection at present. We are working on offering this in the near future.

Please email us at marketing@bottlesapp.co.za to enquire about listings. Thanks for getting in touch with BOTTLES - The Alcohol Delivery App. 

In terms of listing on our platform - a few things we need for consideration: We work with existing liquor retailers and thus your products need to be listed and available in their stores for us to be able to list on our app. Our 2 key partners are Pick n Pay Liquor and Norman Goodfellows. Please note - if you are not listed in these retailers, we will not be able to consider listing you unfortunately. Product Info / Trade Pack: please can you share with us all your product information such as SKUs details, barcodes, RRSPs etc and trade presenters you have. We will need this info for consideration as well as if we proceed to listing. Also, if you have samples to share, that always helps to get the team to try the product :) Marketing Support: like a retailer, we have limited space on the app and we want to list great products that consumers want to buy. While we do not have listing fees at present, we would expect some marketing support to run campaigns on our platform to get the product selling. We can share more info on this shortly for you to understand the size of our platform, and campaign / support opportunities. Looking forward to taking this further and seeing how we can help drive your sales on our platform!